Refund policy

Return & Refund Policy

We want you to love your Padeléa. If something isn't right, here's how returns work.

Return window
You have 30 days after receiving your item to request a return.

Eligibility
To be eligible, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return
Email us at support@lapadelea.com to request a return. Once your request is accepted, we'll send you instructions on how and where to send your parcel.

Items sent back without first requesting a return can't be accepted.

Return shipping costs
For change-of-mind returns, the cost of return shipping is covered by the customer. We're not able to offer free returns at this time.

Please note that items remain your responsibility until they reach us, so we recommend using a tracked service and packaging the item securely to avoid damage in transit.

Damaged, faulty or incorrect items
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. In these cases we cover the return shipping and will make it right with a replacement or full refund.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the item you'd like.

Non-returnable items
We can't accept returns on gift cards.

Refunds
We'll notify you once we've received and inspected your return and let you know whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received it, contact us at support@lapadelea.com.

Questions? Email us any time at support@lapadelea.com.